Property Kavach respects your privacy. This page explains what we collect, why we collect it, and the control you have over it.
Information We Collect
- Your name, mobile number, email address and city.
- Property details and documents you upload for verification.
- Payment records. Card and bank details are handled by our payment gateway, never stored by us.
- Basic device and usage data such as IP address and pages viewed.
How We Use It
- To create your account and deliver the services you request.
- To prepare verification reports and send property alerts.
- To process payments and provide customer support.
- To contact you via Email, WhatsApp, SMS, RCS or Call where you have given consent.
- To prevent fraud and comply with legal obligations.
Security
Your data is encrypted in transit, passwords are stored in encrypted form, and access is restricted to authorised staff. No system is completely secure, so please keep your password and OTPs private.
How Long We Keep It
We keep your information while your account is active and for as long as the law requires us to retain verification and transaction records. After that it is deleted or anonymised.
Your Rights
- Access or correct the information we hold about you.
- Request deletion of your account and data, subject to legal retention rules.
- Withdraw your contact consent at any time. Service and transaction messages will continue.
Write to support@propertykavach.in from your registered email address to exercise any of these rights.
Grievance Officer
As required under the Information Technology Act, 2000, complaints may be sent to the Grievance Officer at support@propertykavach.in or on 1800 011 0123. We acknowledge every complaint within 24 hours and aim to resolve it within 15 days.
Changes to this Policy
We may update this Policy from time to time. The revised version will appear on this page with a new date, and material changes will be notified to you.